Refunds & Billing

Payments

Subscriptions and credit packs are paid through PayPal, in US dollars. Subscriptions renew automatically every month on the same date until cancelled. You can see your plan, credits and renewal date in Plan & credits.

Cancelling

Cancel at any time from Plan & credits (or from your PayPal automatic payments). A cancelled paid subscription stays active until the end of the month already paid, and isn't renewed.

Refunds

• Subscriptions: if you were charged for a renewal you didn't intend and haven't used any of its credits, write to us within 14 days of the payment and we refund it. Otherwise, the month started is not refunded, but you keep access until its end.
• Credit packs (1000 credits): refundable within 14 days of purchase if none of the pack's credits were used.
• Generations that fail on our side are not charged. If a video didn't work for reasons on our side, tell us: we'll make it right with credits or a refund.
• These terms don't limit any refund or withdrawal right that consumer law of your country gives you.

To ask for a refund, write to support@makemotionai.com from the email of your account.

Failed payments

If a renewal fails, new videos pause until the payment goes through. PayPal retries automatically; you can update your payment method in PayPal.